Customer Service

How to order:

Place An Order By Mail, Phone, Fax, Email Or Website

Hours Of Operation
24/7 8:00AM-8:00AM PST

Please contact a customer service representative to place and order, with any questions about products or an order you have placed.

Read our terms & conditions for more information on how to receive free shipping, warranty & return policies and privacy. 

Order by Phone: 1(989) 640-3131
Order Online: www.avortec.com
Order by Email: customerservice@Avortec.com

 

Price Guarantee

If you find a lower priced competitive (same features and performance) item after all discounts, shipping and taxes are applied tell us where and we will try to match or beat that price.

Shipping And Tracking Your Orders

Avortec.com ships within the continental United States, Alaska, Hawaii and Canada.

International orders are charged standard shipping rates.

Track Your Order

To Track your order go to - www.ups.com

Limited Availability - If an item you order is not in stock, we will not process your order until we confirm the item's delivery status with you. You may cancel your order if the delivery status of a backordered item is not satisfactory.

Sales Policy

All sales submitted on the web site are final. Prices subject to change without notice. Avortec.com is not responsible for typographical or other errors.

Returns

Return Policy - Items may be returned within 7 days for refund in original packaging. A 25% restocking fee applies if items are used, damaged or worn when returned. Fee may be waived if ordering a similar replacement item. Customer is responsible for return shipping on special order items. Please call 1 (989) 640-3131 to receive a Return Merchandise Authorization (RMA#) and shipping instructions for all refunds.

Returns may be shipped back to AVORTEC in like new condition for full credit less any non-product related fees (shipping, transaction and insurance) are not refundable and will be charged. Restocking fee applies to damaged or worn products, products missing original packing materials, literature, tags, labels or other materials included in original packaging.

Defective Items - Defective items may be returned for refund or replacement subject to the following restrictions: You must contact AVORTEC Inc. by email or phone to get an RMA#.

Return to AVORTEC location address listed on your shipping label

email: customerservice@avortec.com
call: (989) 640-3131

Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. All products must be returned in original condition including packaging, tags, warranty cards, manuals, and accessories. Consumables are non-refundable unless returned unused in their original packaging. Some items may only be returned for replacement and not for refund. Special orders may not be returned. All returns must be shipped freight prepaid. Any returns found to be non-defective are subject to a restocking fee of up to 25% and all non-product related fees (shipping, transaction and insurance) are not refundable.

Service, Repairs

Please send your product to Avortec for service. We will repair or replace components as needed under warranty and repair your unit for a small fee if it is out of warranty.

Avortec Products: You must return to an authorized customer service center for repair only.

Please send your product for service to:
Avortec Service Center (please contact us for the nearest service center to you)

Warranty

Warranty Information - All welders are covered by the Avortec 5 years warranty or standard manufacturers warranty.5 year warranty on machine inerternal components.For warranty issues repairs,Shipping to and from Avortec is customers responsibility. Machine has been tested to 30 foot cable plasma to be ok and operational, anything past that is unknown and may cause unknown damages possibly,MIG, Stick, TIG are good to 50 foot, plasma is not good to go past the 30 foot mark cable needs to be redesigned to handle amperages, and frequency leakage would need shielding from machine to end of plasma torch, warranty is customer return to be repaired to Avortec, we will repair upon receiving. Avortec throughly and ruggedly have tested all machines before shipping to customers, we assure machines to be with out defect from internal components of the Av5x+, Av6x+, Av10x+ ,MIG line feeder, TIG feeder, Water coolers, and to perform to the highest degree of welding and cutting in to exceed extreme duty cycles which are 100% at 250 amperage. If "void if removed" labels are removed, warranty is void, Avortec will take care of repair but at owners expense.Thank you Avortec.com Please refer to the products' warranty information for service.

If your need service on a regular basis with faster turn around we recommend purchasing the extended warranty option. Products used in a commercial or industrial environment or under extreme conditions may void warranty.  Products modified for a production environment may void warranty.

 

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